Consumer protection Consumers are most annoyed by health insurance companies
Health insurance companies have caused the most annoyance and need for advice among consumers in Switzerland this year. The consumer protection organizations recorded over 1200 reports.
05.12.2024, 09:45
SDA
The main issues with health insurance companies are premiums, billing and benefit credits, as the Alliance of Consumer Protection Organizations announced on Thursday. In second place in the ranking of all complaints, inquiries and reports were price increases and price addresses. Warranty rights, i.e. the refusal of guarantees, came third. Cell phone and landline subscriptions and damage caused by late payment of bills came in fourth and fifth.
There are regional differences. In German-speaking Switzerland, inquiries and reports about online shopping are conspicuously frequent, the report continued. In French-speaking Switzerland, inquiries about warranty law and in Ticino about health insurance premiums were more frequent.
Compared to the previous year, inquiries relating to telecommunications in particular have decreased. In 2023, they were still in second place.
Every year, the consumer protection organizations from German- and French-speaking Switzerland and the Italian-speaking region publish a summary of all complaints, inquiries and reports received.
