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170 branches to be closed Swiss Post CEO Roberto Cirillo defends his strategy

SDA

30.10.2024 - 05:46

Roberto Cirillo, CEO of Swiss Post, in Bern on Tuesday at a Swiss Post media conference on the strategy for the branch network.
Roberto Cirillo, CEO of Swiss Post, in Bern on Tuesday at a Swiss Post media conference on the strategy for the branch network.
Picture: Keystone/Peter Klaunzer

Swiss Post CEO Roberto Cirillo has rejected criticism of Swiss Post's strategy.

Keystone-SDA

30.10.2024, 05:46

30.10.2024, 05:47

No time? blue News summarizes for you

  • After several months of negotiations, Swiss Post presented its plans for the planned branch cuts on Tuesday.
  • In an interview, Swiss Post CEO Roberto Cirillo defended the plan, which envisages the outsourcing of 170 additional post offices.
  • The 100 million francs that will be invested in the renovation of the remaining company-owned branches will ensure that they remain relevant for the population in the future.
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The financial situation is stable and the investments in new services will pay off in the long term, said the Swiss Post CEO in an interview with the Tamedia newspapers. The 100 million francs invested in renewing the branches will ensure that they remain relevant for the population in the future. "We would never invest 100 million francs simply to allow customers to continue collecting letters and making payments at the counter," Cirillo was quoted as saying. The overall offering would have to be renewed.

When asked why new services were needed from Swiss Post that could just as easily be carried out using a smartphone, the Swiss Post CEO replied that many people lacked confidence in new technologies and applications. After all, there is no longer a person at the other end that customers can talk to. Swiss Post, on the other hand, is "a symbol of this trust".

Downsizing plans announced. Swiss Post wants to close these 170 branches for good

Downsizing plans announcedSwiss Post wants to close these 170 branches for good

Reduction of the branch network

In addition to investing in the 600 or so remaining company-operated branches by 2028, Swiss Post is continuing to reduce its branch network as planned. Partnerships are currently being sought for the 170 locations affected. In a press release on Tuesday, Swiss Post announced that it is seeking discussions with the municipalities in which company-operated branches will be dismantled and replaced by postal agencies. It is not the case that Swiss Post simply makes decisions without consulting the affected areas.

However, this is precisely what the Syndicom trade union accuses Swiss Post of doing. In a statement, it demands that Swiss Post should retain its existing network of 770 branches and calls on all political players to take active action against the plans to reduce the number of branches. Full and barrier-free access to the basic postal service must be maintained.